Previous incidents

September 2025
Sep 08, 2025
1 incident

FedEx API - Unable to generate labels

Resolved Sep 08 at 05:46am HDT

The issue with the FedEx API has been resolved - shipment validation and label creation are now restored. We apologise for the inconvenience.

August 2025
No incidents reported
July 2025
Jul 14, 2025
1 incident

FedEx API - Degraded Performance

Resolved Jul 14 at 07:15am HDT

Update on 07/14/2025 2:27 PM EDT:
FedEx has reported their Authentication service is back up and running. Service with FedEx has been restored.

Update on 07/14/2025 1:15 PM EDT:
The root issue is coming from FedEx's authentication service which is affecting ALL integrations and is beyond our control. The FedEx Technical Team is currently working on a solution. We will update this as we receive more news.

We are investigating the root cause of the FedEx API being unable to...